Contact

Have a question, suggestion, or problem? Reach out — we read everything.

General enquiries

We aim to reply within 1–2 business days.

Billing & subscriptions

Billing for Noteeli Pro is handled by Paddle as our Merchant of Record. Most subscription self-service is available without contacting us:

Manage your subscription — go to your Account page on noteeli.com → "Manage billing & cancel". This opens Paddle's customer portal where you can change your payment method, download invoices, or cancel.
Refund requests — see the Refund Policy. 14-day no-questions-asked window on the first payment; e-mail us or contact Paddle support directly.
Card statement question — charges appear as PADDLE.NET*NOTEELI. Paddle is the seller of record.

For anything we need to handle on our side, e-mail contact@noteeli.com.

Bug reports & feature requests

The best place for bugs and feature ideas is the GitHub issue tracker. For security-sensitive issues, e-mail us directly instead of opening a public issue.

Self-hosting

Running Noteeli yourself? The README covers installation and configuration. If you're stuck, open a GitHub discussion or send an e-mail.